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> Teapot Coffee Server

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What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express through Paypal. PayPal is designed from the ground up to be a safer way to make payment online. PayPal doesn’t expose your financial information to merchants so your Identity Theft Risk is very low. Additional Paypal has 100% protection against unauthorized payments. We use SSL (Secure Socket Layer) encryption to make connection with Paypal to ensure that the information is safe from anyone trying to intercept it.

Do I need to pay sales tax?

Sales tax is applied only to residents of Wisconsin.

What is your shipping cost and policy ?

Orders with Standard Domestic shipping selected will usually be shipped two business day after receipt. Ground delivers to most US locations within 1-7 business days. Any order in excess of $50.00 and shipped anywhere within the 48 contiguous United States is eligible for FREE Standard Domestic Shipping.

If you need your order sooner, we offer the Standard Expedited Shipping services. These rates are calculated automatically based on amount of your purchase. Expedited delivers to most US locations within 2-3 business days

These shipping options DO NOT INCLUDE weekend delivery.

We do NOT ship outside of US.

How do I return an order?

We want you to be happy with all the items you ordered and will gladly accept back any item in UN-USED condition that was purchased within 30 days of receipt. We will also cover the cost of return shipping for any orders which are incorrect or damaged. We can not cover the cost of return shipping for items that are simply unwanted. Please mail all returns to:

Sunvalley LLC RETURNS
339 Mary Belle Ct
Buffalo Grove, IL 60089

We will gladly assist you with an exchange or refund of these items. Please contact us at service@sunstea.com BEFORE you send the items back. Make sure you have your receipt.

Do you have any warranty on your products?

Yes we do. We provide 3 to 6 month of limited warraty on our glassware. A sunvalley LLC representative will help determine whether your product requires service or replacement, and if it does, will inform you how the service or replacement will be provided. you can request a warranty service here.

How to claim Sun's Tea rebate?

We will honor every and each valid rebate and tries to make the rebate easy, quick and fast. There is no messay paper work, no UPC bar code needed for Sun's Tea rebate. You just need to follow the instruction in the rebate detail to fill out a Sun's Tea rebate reuqust online, we will do the rest for you. We want you happy with our product, and happiely share your postive experiences with others. Rebate is usually fullfilled in 30 days after the purchase date, you can contact us at service@sunstea.com if you do not recieve your rebate after 45 days of your submission.

Do you do whole sale?

Yes we do, please contact us at service@sunstea.com for more details

All other questions or inquiries:

We are always striving to improve our website and our service. Please contact us at service@sunstea.com if there is anything we can do to serve you better.

 

Copyright 2004-2010 Sunvalley Enterprises LLC. All Rights Reserved.

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